Unfortunately, we do not offer exchanges of our products. Simply return your items in accordance with our Returns Policy and place a new order.

I saw this product linked on a "Special Deals" email as being available for $15, but when I clicked into your site, it was $39.95. Disappointed, but I proceeded to order anyway.

I am very happy with my dealings with the company, I also have been happy with the things I have bought in most cases but sometimes I have not been rely happy with the sizing they dont seem to be exact cross with our sizing in England.

Like the products.They are cute, interesting and are good quality. Neg is that I purchased a top several weeks ago.According to the chart I chose a med. when it got here it was huge and I cant ware. Ads today say tops on sale so I ordered the same shirt in a small. But not on sale. so I ended up paying more that I wanted. Hope it fits when I get t.

Change of mind order cancellations based on delivery expectations, unexpected stock delays and other circumstances beyond our control will be offered as a store credit only, with no expiry date.

Everything went very smoothly in the website. The description of items was simple to understand, choosing the items was user friendly, and paying went smoothly also. I have no complaints.

Everything was made easy. It went well shopping through website. I found what I was looking for, even after logging out and returning several times. It was easy to navigate.

I saw, I ordered and I paid. There is nothing unusual about that, but if I do not receive my order before November 16, I will not be a happy shopper.

Tbh when I ordered a very heavily discounted dress , and then received regular updates, inc it was being shipped from China; I wasn’t expecting it to be wearable or even turn up. Well it was delivered several days earlier than expected and it is lovely. I did order a size larger and it fits well. I’m delighted.

Within 5 business days (in VIC) of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and any shipping costs incurred by us for you to return the product back to the warehouse.Store credit voucher codes will be valid for one (1) year from the date of issue.We will not accept returns delivered in person to our depots, offices or warehouse facilities.To arrange a return, please contact us for assistance.

We want you to love the products you buy from Green Earth. If you change your mind, you may return the product to us within 30 days of the date you received it and we will issue you with a store credit. Note, change of mind returns are different to returning a product under the Australian Consumer Law if the product is faulty - see the section below entitled Your rights under the Australian Consumer Law.You will be responsible for the shipping costs for a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.You must lodge a return request by contacting us sales@greenearth.net.au or by phone on 1300 586 724 with your name and order number and our Customer Care team will arrange the return for you.Products returned for change of mind reasons must be in 'as-new' condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the products.The following products cannot be returned due to a change of mind:

Mysterious grim reaper holding a scythe and LED lanternPerched on a crescent moon made of multiple skullsMade from sturdy polyresin with a luxurious, weighty feel

Ordering was fairly easy.The item was something I have been having a hard time locating---s soft chew toy for agressive chewers! Can't wait to see my 117 lb. German Shepherd shake this toy!!

We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or where we are not responsible for the damage in accordance with our Faults and damages policy.

Very occasionally we may accidentally ship the wrong product to you. If you have received an incorrect product, let us know as soon as you can, ideally within 3 days of receiving your delivery. We will offer to send you the correct product and arrange for the pick-up and return of the incorrectly shipped product at no cost to you.

When you contact us, you can expect our staff to provide a simple, helpful and respectful service. We expect you to be respectful to our staff when you do business with us.

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Please respect unsubscribe!I like your product and our website, but I get too many emails from you, despite my unsubscribing several times.I had to put a rule in my email carrier (not just my home email reader) to trap your mail and drop it.Now that its Christmas shopping time, I have to remember how to untrap your mail, lest I not see your emails about my order.

It was an easy online shopping experience. I honestly would not have ordered if they didn't accept PayPal. Only negative is shipping is a little expensive, but I wanted the shirt.

If a product arrives and the packaging or the product itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately.If you notice after a product arrives that it is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 days of receiving your delivery.

Clear and straight forward purchasing guidelines. Item looks beautiful and price was too good to be true. I cannot wait to receive it!Sincerely,Mary McCallum

I like the site and love the merchandise, but I found the order process hard to use... It didn't seem to recognize mouse clicks and keystrokes. It forced me to change my password and getting it changed took at least 3 attempts because it didn't seem to respond to my mouse clicks and keystrokes... A little frustrating.

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Having the exact garment which I have previusly purchased and which I have been looking for the last few months. The company also has other garments which I am planning to buy, going forward.

After an order reaches the dispatch processing stage, cancellations or changes are only possible if we agree to them. Requests for cancellations should be lodged as soon as possible after ordering. Once products have been shipped, you cannot cancel them. Products described as 'made to order' cannot be cancelled under any circumstances. Please note, no cancellations or changes are permitted under any circumstances for Express Shipping items.

Without limiting the above and to the extent permitted by law, our liability to you for losses you suffer arising out of or in connection with these Terms:

went smoothly, but wanted to log in and it said I already had an account. sent off the "forgot my password" prompt and never received an email.. I did check junk mail. I am hoping the order will run smoothly.Thank you.